Online Privacy Policy and Cookies Statement

Effective date 15/12/2020

This Online Privacy Policy and Cookies Statement (“Privacy Policy”) explains how Shalina Healthcare DMCC, Dubai, United Arab Emirates (“Shalina”) handles Personal Data that it collects and receives from users through forms, websites, blogs, mobile sites, mobile applications, and other digital and offline services and products controlled by SHALINA that refer to this Privacy Policy (collectively, “Shalina Services”).

We may change or update this Privacy Policy from time to time by posting a new privacy policy on this website.



Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Data, which may include information such as your name, birth date, email address or telephone number.

For purposes of this Privacy Policy, “Personal Data” means any data related to you as an identified or identifiable natural person. Examples of Personal Data include name, address, telephone number, and email address. When this data is combined with any data on health or medical status, we refer to the resulting information as “Health Data.” We collect your Health Data through Shalina Services only with your consent or if required by law.

SHALINA may collect the following types of information through the SHALINA Services:

Information You Provide

You do not have to register for a service or program to receive much of the information available through Shalina Services.

Personal Data You Submit During Registration or in Response to Questionnaires

SHALINA collects Personal Data and Health Data that you provide on SHALINA Services, for example, through an enrollment form in order to register for SHALINA programs and services, to receive marketing products and information, contact SHALINA customer service, or respond to SHALINA questionnaires or surveys. This includes:

  • Name
  • Contact data such as your address, phone number, or email address
  • Health-related, insurance and demographic data, subject to your consent, in the context of a patient support program, survey or questionnaire
  • Income and demographic data, subject to your consent where required, when you request financial assistance for one of our products
  • Remuneration data, subject to your consent where required, when you provide a service to SHALINA in your capacity as a healthcare professional
  • Employment, education and other background data when you inquire about employment with SHALINA
  • Professional, clinical practice and educational data when you participate in an SHALINA sponsored program, research or survey in your capacity as a healthcare professional

Personal Data You Submit During Other Interactions with SHALINA

You may contact SHALINA to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from SHALINA, you may be prompted to provide your contact information as well as any Health Data and/or Personal Data that is relevant to your request.

Data That May Be Collected Automatically

When you use the SHALINA Services, we also may collect certain usage and device data automatically as described below. We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Shalina Services. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Shalina Services and to customize content. Note, however, that we do not consider this type of data to be Personal Data except where we can link it to you as an individual, or where applicable law provides otherwise.

Data Collected from Other Sources

We may combine data about you from a visit to one SHALINA Service with data about you from visits to other Shalina Services. We may also combine data about you that is collected through the Shalina Services with data that we have collected offline, as well as with data provided to us by third parties.


We use your Personal Data to provide you the services you request, communicate with you, improve your experience on the SHALINA Services, generally improve our products and services and for other internal business purposes, as described in more detail below.

  • Providing Programs and Services You Request

If you choose to register for one of our services, we use the Personal Data that you provide through Shalina Services to respond to your questions, provide you the services you request, offer an optimal customer experience, to perform our contractual obligations and/or on the basis of your consent.

  • Marketing

You may also choose to receive marketing information from SHALINA, such as offers regarding SHALINA’s products or services, invitations to participate in surveys about our products, or other notifications and offers. In such cases, we will use your contact and other Personal Data to send you marketing information. You can opt out from receiving marketing information in the manner indicated in the relevant marketing message, and as further detailed below.

  • Customized User Experiences

The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our Shalina Services easier to use and navigate as well as to personalize the content provided on Shalina Services by anticipating the information and services that may be of interest to you. In some cases, we collect this information pursuant to your consent. In other cases, we collect this information for our legitimate business interest to optimize and customize user experiences.

  • Business and Product Improvement

In order to discover new facts that could help SHALINA better understand customer needs and help improve, develop, and evaluate product services, materials, programs, and treatments, SHALINA analyzes the information that you have provided for its legitimate interests in business and product improvement.

  • Service Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the Shalina Services to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics and optimization of the Shalina Services.

Other Issues

  • Consequences of Not Providing Personal Data

You are not required to provide all Personal Data identified in this Privacy Policy to use Shalina Services or to interact with us offline, but certain functionalities may not be available if you do not provide certain Personal Data. If you do not provide certain Personal Data, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing that we believe you would find valuable.


  • Do Not Track (DNT) Signals

Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we do not respond to DNT signals at this time.

  • Retention of Personal Data

We typically retain Personal Data related to marketing activities for as long as you accept marketing communications from us, and upon request we will securely delete such data in accordance with applicable law, unless we have other legal grounds for retaining such Personal Data. For Personal Data that we collect and process for other purposes described above, we typically retain such Personal Data for no longer than for the period necessary to fulfill the purposes outlined in this Privacy Policy and as otherwise needed to address tax, corporate, compliance, litigation, and other legal rights and obligations.


SHALINA does not sell or disclose your Personal Data to third parties without your consent, except:

  • To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle Personal Data in accordance with appropriate contractual privacy and security provisions and this Privacy Policy.
  • To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Shalina Services.
  • To governing regulatory authorities or as may otherwise be necessary for SHALINA to comply with a legal obligation or demand.


  • Third-Party Advertising and Online Behavioral Advertising

You may be provided with online advertisements of SHALINA products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to SHALINA or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:

  • We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Shalina Services.
  • Some Shalina Services participate in online behavioral advertising (this is also sometimes called re-target advertising or interest-based advertising). Our advertising network partners may place and use cookies on SHALINA websites and on other third-party sites to collect information about your activities in order to provide you with online advertisements that are based on your interests.


  • Affiliates, Vendors and Suppliers

We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to SHALINA. We will not authorize these parties to use your Personal Data for any purpose that is not related to SHALINA’s business operation, and we require them to handle your Personal Data collected through the Shalina Services in accordance with appropriate contractual privacy and security provisions and this Privacy Policy.

  • Product Reports

If you contact SHALINA regarding your experience in using one of our products, we may use the information that you provide in submitting reports to industry regulators and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving the use of our product.

  • Legal Rights and Obligations

In certain limited circumstances, SHALINA may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our pharmaceutical products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Shalina Services. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

We may also share your Personal Data with any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which Personal Data would be transferred as an SHALINA asset.


We may use cookies and similar technologies to help provide SHALINA Services, offer you a more personalized user experience and market products and services to you.

We also collect information about your use of Shalina Services through tracking technologies such as cookies and web beacons. A “Cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Shalina Services.

How We Use Cookies

We use cookies to provide our website, products, and services, gather information about your usage patterns when you navigate this website in order to enhance your personalized experience, and to understand usage patterns to improve our website, products, and services. We also allow certain trusted partners to place cookies on our website in order to collect information about your online activities over time and across different websites you visit, as further detailed in this section. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest based advertising, and to analyze the effectiveness of such advertising.

Cookies on our website are generally divided into the following categories:


  • Strictly Necessary Cookies:These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of users of our website and understand how such users navigate through our website. This helps to improve how our website works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies, which are erased when you close your browser. We use Google Analytics, and you can see below for how to control the use of cookies by Google Analytics.
  • Functional Cookies:These improve the functional performance of our website and make it easier for you to use. For example, cookies are used to remember that you have previously visited the website and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings.
  • Targeting Cookies: These record your visit to our website, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the website and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings. See below for further details on how you can control third party targeting cookies.


Your Options if You Do Not Want Cookies on Your Computer 

You can review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

To learn more about the use of cookies for Google analytics and to exercise choice regarding such cookies, please visit https://tools.google.com/dlpage/gaoptout.

To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit allaboutcookies.org on your device settings.


Mobile Tracking

Some Shalina Services are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the SHALINA Services, we may collect the following mobile-specific data in addition to the other data described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the SHALINA Service (e.g., Apple, Google, Amazon, Windows), location data and usage data about your device and your use of the Shalina Services.



You have control regarding our use of your Personal Data for directing marketing. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other marketing communication, you can choose to not receive such communications at any time. Please follow the unsubscribe link in the relevant communication or contact us as detailed below.



You may contact us at any time if you have questions about this Privacy Policy or the Personal Data we collect about you. Under applicable data protection law, you may be entitled to request access to and/or rectify, block, or delete your Personal Data, transmission to another controller, withdraw your consent at any time (this does not affect the lawfulness of previous data processing activities), or object to any use of Personal Data. In particular, you have the right to object to our use of Personal Data for direct marketing purposes, and certain other purposes, at any time. If SHALINA will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision. Under local law you may also be entitled to lodge a complaint with your local data protection authority. Note, however, that we may retain certain Personal Data as required or permitted by applicable law. Please submit your privacy inquiries here.



SHALINA maintains reasonable technical, administrative, organizational and physical security measures and controls to secure any Personal Data collected through the Shalina Services. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your health-related information. SHALINA cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to SHALINA Services, you must weigh both the benefits and the risks.



As a convenience to our visitors, this website may contain links to other sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. We are not responsible for the collection or use of Personal Data by or on any third party sites. Therefore, we disclaim any liability for any third party’s use of Personal Data obtained through using the third party web site. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.



This site is owned and operated by Shalina Healthcare DMCC, but the information you provide, including your Personal Data, will be accessible to our affiliates, vendors, and suppliers in other countries, and if you are visiting this site from a country outside your country, your communication with us will necessarily result in the transfer of information across international borders. Personal Data may be transferred to our parent company or other SHALINA affiliates, territories that may not provide a level of protection to Personal Data equivalent to that provided by your home country. We have concluded the SHALINA Inter-affiliate Data Transfer policy which covers all Personal Data transfers between SHALINA affiliates worldwide to ensure the adequate protection of your Personal Data.



Our website is not directed at children. We do not knowingly collect Personal Data from children under the age of 13.



We will only use Personal Data in the manner described in the Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, or if required by law, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Where required by applicable law, we will ask for your consent to the changes. SHALINA encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of Shalina Services will be handled in accordance with the currently-posted Privacy Policy.



You may contact us at any time if you have questions about this Privacy Policy or the Personal Data we collect about you.

SHALINA’s Privacy Office can be contacted at media@shalina.com or write us to the following address:.

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